A woman complained to Croydon tram operator Tramlink a week before the fatal accident which claimed the lives of seven people, it has been revealed.
Shantall Singh submitted the complaint after travelling on the service with her young son.
“There was a guy on my left hand side and that guy ended up on me and pinned me to the corner of the tram,” she told the BBC.
And her email, which she submitted on 31st October, has also been published.
“As the tram went around the bend at the junction between Lloyds Park and Sandilands the driver from my point of view missed the bend or he was going too fast,” she wrote.
“I thought I was going to die and leave my two-year-old son. I do hope this matter will be looked into because I am left with a fear for travelling in the tram.”
Tramlink customer service responded a few days later. “We are sorry to hear of this unfortunate incident and we would like to reassure you that we will be fully investigating this,” they wrote.
“There are a couple of trams it could be and to identify the driver and to view the CCTV from the tram we need to have these details as soon as possible.”