Camélia left for holiday, charging three people £129 a night to stay in her home, but when she returned, she found all her personal property had been rooted through.
Despite taking IDs from the men, they stole over £5000 in electronics. Airbnb claims the guests have been removed from the system.
Camélia claims she was ignored by Airbnb for two weeks. It took her to tweet the company in order to get a response.
“They finally got back to me but only offered £770. Even changing the locks cost us £200, plus all the stolen stuff,” she says.
“They said when you signed the terms and conditions you agreed to be the sole decision maker for any dispute and so they are not providing details.
“They are saying take it or leave it. The way they interact with the host once there’s an issue, there’s no support.”
However, before this she conceded she “never had any bad experiences.”
“I had hosted so many times. I had really great reviews, I really liked doing it. I liked the way of offering people a place to stay.”
An Airbnb spokeswoman said: “We have zero tolerance for issues like these and have removed this guest from our platform.
“We are providing the host with our support and are assisting the police with their investigations.
“Over 100 million guests have stayed on Airbnb and problems for hosts and guests are incredibly rare.”
The Met Police are investigating.